FAQs
Each piece is priced based on materials (gold, silver, gemstones), craftsmanship, and design complexity. Custom work is quoted individually.
Yes, whenever possible we ship your order as a complete set. Larger or multi-item orders may be grouped securely into separate packages for protection.
No. We ensure all jewelry is delivered as complete finished pieces, carefully packaged to avoid damage or separation.
Yes! You can request custom rings, necklaces, bracelets, or gemstone settings. Simply add your preferences at checkout or contact us directly.
All pieces are carefully packaged in protective, elegant packaging to prevent damage and preserve shine. Gift packaging is available upon request.
Absolutely. We specialize in custom gold and silver jewelry, including gemstone and diamond setting. Email contact@veromelt.com with your ideas.
We work with high-quality gold, sterling silver, and fine gemstones including diamonds. Each piece is crafted with attention to durability and detail.
We design and craft rings, pendants, necklaces, bracelets, earrings, and custom gemstone settings tailored to your vision.
Yes, we can provide design previews or sketches for custom pieces so you can approve the concept before production.
Yes, we guide you through design choices, materials, and care tips to help you create or choose the perfect piece.
Yes, we ship worldwide from the Netherlands with tracked and insured shipping options.
Netherlands: 1–3 business days
EU: 3–7 days
Worldwide: 5–14 days
All orders include tracking.
We accept Visa, Mastercard, PayPal, Apple Pay, and SEPA payments in EUR, USD, GBP, and CHF.
Non-custom items can be returned within 30 days if unused. Custom-made jewelry is non-returnable unless defective.
Store pieces in a dry place, avoid harsh chemicals, and clean gently with a soft cloth. Remove jewelry before heavy physical activity.
Yes, we offer repair and resizing services for most gold and silver pieces. Contact us with details for evaluation.
Contact us within 48 hours with photos and your order number. We will replace or repair the item as quickly as possible.
Yes, all orders above €100 are insured during shipping for added peace of mind.
You will receive a tracking link by email once your order has been shipped.
Email info@veromelt.com or call +31-627496516 (Mon–Fri). Please include “URGENT” for time-sensitive requests.
We typically respond within 1–2 business days, often sooner for urgent inquiries.
We currently operate online only and do not offer in-person pickup. All orders are shipped securely to your address.